Your trust matters to us. If something is wrong with your order, we will make it right.
If your order arrives damaged, leaking, wrong or expired
Contact us within 48 hours of delivery at amar@villagersproduct.com with your order number and a clear photo of the item and the packaging. If the claim is valid, we will send a free replacement or a full refund — your choice.
What cannot be returned
Because these are food and consumable products, for hygiene and safety reasons we cannot accept returns of items that have been opened, used, or where the seal is broken — unless the item was damaged, defective or incorrect when it reached you. Please check your order on delivery.
How to raise a return or replacement
- Email amar@villagersproduct.com within 48 hours of delivery with your order number.
- Attach photos of the product, the batch/expiry label, and the outer packaging.
- Our team will respond within 1–2 working days with the next steps.
Refunds
Approved refunds are issued to your original payment method within 5–7 working days of approval. For Cash-on-Delivery orders, we refund by UPI or bank transfer to details you provide. Delivery charges are refunded only when the return is due to our error.
Order cancellations
You can cancel any order before it is dispatched for a full refund — just email amar@villagersproduct.com. Once an order has been dispatched it cannot be cancelled, but the return policy above still protects you.
We keep returns simple and fair, because pure products deserve honest service.